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Terms
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Thank you for visiting BILCO.com � The Worldwide Source
for Specialty Access Products. BILCO.com is committed to
protecting your privacy and to making your on-line
experience efficient, secure, useful and informative.
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Privacy Policy
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BILCO.com policy is to respect and protect the privacy of
our website users, consistent with the applicable laws of
the United States and the State of Connecticut. We do not
collect, use or disclose any information about our users
without their knowledge and approval. We do not share
user information with third parties.
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Policy Revision and Notification of Changes
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BILCO.com will update this policy as new services and
features are added. We will tell our users about policy
changes through notices on this page, which will always
contain a version number and date. Any information
collected under the current policy will remain subject
to these terms. Information collected after any changes
take effect will be subject to the revised privacy
policy.
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What Information About Users Does The Bilco Company
Collect?
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A. Automatic Information
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The following information is collected and stored automatically
from all users accessing the BILCO.com web sites to browse
or download information:
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The Internet domain and Internet Protocol address from
which you access our site;
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The type of browser and operating system used to access
our site;
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The date and time you access our site;
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The pages you visit; and
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If you linked to BILCO.com from another website, the address
of that website.
This information is used to create summary
statistics, which are used for purposes such as assessing
what information is of most interest to users, determining
technical design specifications, and identifying system
performance or problem areas. This information is not
reported or used in any manner that would reveal personally
identifiable information, and will not be released to any
outside (third) parties unless legally required.
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B. Personal Information You Provide to Us
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BILCO.com does not retain personally identifiable information
about you when you visit our web sites unless you choose to
provide such information to us (i.e. sending an e-mail,
participating in a survey, responding to a feedback or
"contact us" form, etc.) We consider any information that
could reasonably be used to identify you as "personally
identifying information." This includes, but is not
limited to:
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Your name
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Your address
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Your e-mail address
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Your Social Security number
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Your password
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Bank account information
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Credit card information
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Any combination of data that could be used to identify you
such as your birth date, your zip code and your gender.
The Bilco Company may request personally identifiable
information from you in order to provide requested services,
but such information is handled as it would be on an in-person
visit to The Bilco Company.
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E-Mail Communications and Web Forms
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If you send us an electronic mail message with a question
or comment that contains personally identifying information,
or fill out a form that e-mails us information, we will only
use this personally identifying information to respond to your
request. We may redirect your message to another department
or person or a representative organization that is in a better
position to assist you or answer your question.
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All e-mail messages collected by BILCO.com contain the e-mail
addresses of persons who voluntarily communicated with or
requested information from us. E-mail addresses are not sold
or leased without the user's consent. When a user has given us
their e-mail address for purposes of communicating with or
requesting information from BILCO.com, that communication may
prompt us to share that information with a representative of
The Bilco Company.
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Does BILCO.com use Cookies to Collect Information About a User?
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We do not use permanent cookies to retain information on the
BILCO.com site. A cookie is a text file, not a program, which
is sent to your computer when you access a site. Cookies do not
disclose your name or e-mail address to a web site. They can only
tell a web site if you have visited before and can pass short bits
of information from the web site back to itself the next time
you visit. BILCO.com may use temporary cookies that do not
write anything to the user's hard drive. When the browser is
closed the cookie is gone.
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Does The Bilco Company Share The Information It Receives With Anyone?
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Except as provided by applicable state and federal laws,
we do not collect, use or disclose user information without
the user�s knowledge and approval. We do not share user
information with third parties unless we have informed users
about the disclosures or have prior consent. In addition, all
State of Connecticut contractors must comply with this policy.
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Can I Access and Correct My Personal Information?
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Persons concerned about information contained in their personal
records should contact the custodian of the record at The Bilco
Company. BILCO.com does not collect any personally identifiable
information other than what you provide in your e-mail
correspondence. The automatic data recorded is not matched with
any of that personally identifiable information. Therefore,
information cannot be provided about your visit.
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Do I Have a Choice About Whether or Not My Personal
Information is Provided to Others?
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BILCO.com does not obtain personally identifiable information
about you when you visit our web sites unless you choose to
provide such information to us (i.e. sending an e-mail,
participating in a survey, responding to a feedback or
"contact us" form, etc.). We do not disclose, sell, lease or
provide any personal information about our users to any other
government or commercial entity for any purpose. There may be
instances where we send ongoing updates or announcements to
interested parties. In such cases, visitors will have the choice
whether or not to receive these updates or announcements.
However, it is important to understand that under applicable
state and federal law, various forms of correspondence and other
communications may be subject to public disclosure.
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Commitment to Security
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The Information Technology Department, which manages the
computers that support BILCO.com, has put into place appropriate
safeguards to ensure that any personal information is secure
from destruction, corruption, unauthorized access and breach
of confidentiality. This effort includes an ongoing review
of safety measures, implementation of changes, and regular
training for our personnel.
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Disclaimer/Links to other Sites
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BILCO.com contains links to other web sites. These may
include links to web sites operated by other government
agencies, non-profit organizations and private businesses.
When you link to another site, you are no longer on the
BILCO.com web site and this privacy notice does not apply.
When you link to another web site, you are subject to the
privacy policy of that web site.
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THE BILCO COMPANY RETURN POLICY
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1. All returns must have a Bilco return authorization
number issued by The Bilco Company Credit Department.
Returns without a proper Bilco Authorization Number
will not be accepted.
2. No merchandise will be accepted for return unless
the authorization is given and the units are returned
within forty-five (45) days of invoice date.
3. Unless prior arrangements are made and approved
by The Bilco Company Credit Department, Credit will be
issued only to purchasing party.
4. Only Bilco standard products which are in a condition
to be immediately restocked and/or reshipped will be
accepted for return for credit. If not received in
such a condition, customer agrees to compensate Bilco
in full for the cost incurred to restore product to
saleable condition.
5. A Return Authorization Number will not be issued
without a copy of this document signed by an officer
of the purchasing party or their authorized designee,
and returned to The Bilco Company Credit Department.
6. Special size and/or modified units of any kind will
not be considered for return.
7. Returns are to be freight prepaid by the purchaser.
Collect returns will not be accepted by Bilco at any
operating location.
8. Destination of orders accepted for return to a Bilco
location will be designated by The Bilco Credit Department
only.
9. Merchandise being returned must have clear signature
from carrier at origin.
10. Handling and restocking charges for all orders
accepted for return will be applied as follows:
A. 10% of original unit(s) price if replacement is ordered.
B. 20% of original unit(s) price if no replacement is ordered.
11. This policy shall be governed and construed in all
respects in accordance with laws of The State of Connecticut
without giving effect to conflicts of laws. Purchaser hereby
irrevocably and unconditionally waives any claim to assert
that the law of any other jurisdiction should govern this
agreement. Purchaser hereby consents to the jurisdiction
of the courts of The State of Connecticut and The United
States District Court of Connecticut with respect to any
suit, action or other proceeding arising under or in respect
of this Policy or with respect to the transactions contemplated
hereby, and expressly waives any and all objection Purchaser
may have to venue in any such courts. Purchaser shall not bring
any suit, action or other proceeding under or in respect of this
Policy in any courts other than the above.
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For questions or comments about this policy, please contact:
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The Bilco Company
Information Technology Department
37 Water Street
West Haven, CT 06516
Phone: (203) 934-6363
E-Mail: webmaster@bilco.com
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