Customer Service

Contact Us

Local Sales Contacts
On-line contact finder will help you locate your local BILCO sales contact


Customer Service
Please contact our customer service department if you cannot find a sales contact in your area.

Residential Products

Commercial Products


Product Literature & Technical Information

Download Center
Product literature can be viewed and printed from the BILCO Download Center. The Download Center also contains installation instructions, videos, submittal drawings, CAD details, and BIM models for BILCO access products.


Request Residential Products Catalog by Mail


Request Commercial Products Catalog by Mail


Credit Application
For U.S. customers only. Application form to set up a customer account with The BILCO Company. Canadian customers: Please contact for a credit application


W-9 Form
BILCO Taxpayer Identification form.


Terms and Conditions
Terms and conditions for all BILCO sales and price quotations


Return Policy
Instructions for returning a product that was damaged in transit to The BILCO Company



Damaged Product Return Policy
Authorization form and return policy for BILCO products

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